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Jyoti's answer to What are the latest trends in IT helpdesk support, outsourced vs. insourced, cost allocation per employee? I hear that larger companies are moving away from providing a centralized tech support for employees. - Quora

Jyoti's answer: The landscape of IT helpdesk support is evolving with key trends shaping how organizations handle professional technical support. Here are the main improvements: 1. Outsourced vs. Insourced Support: Many large enterprises are tr